FAQ

Below are a few of the regular questions from new residents.  If your question is not included, you can check the Homeowner Guide, available under the Home tab above, or you're always welcome to contact the HOA office during regular business hours, via phone or email.

WHO MANAGES THE HOA AND WHAT DO THEY DO?

CCMC proudly provides professional community management services to Steele Creek. Founded in 1973, we’ve been managing large-scale communities and their many components for decades. Our team members’ commitment to excellence and willingness to innovate, are achieved through our core values of Integrity, Respect, Service and Community.
At CCMC, our vision is to revolutionize large-scale community management by inspiring meaningful
experiences for residents and team members. We build community by bringing people together in the
neighborhoods where they live and offices where we work. Simply put, we create experiences that
connect people.
Partnership and communication are key components of achieving our mission and purpose. We
encourage residents to share their experiences on where we’re excelling and how we can improve. To
learn more, visit CCMCnet.com.
 
 
The HOA team consists of two members, and their areas of supervision are:
Community Manager, Heather Leyva
726.226.1181
  • Association financials & assessments
  • Review of your exterior improvement requests
  • Community Standards / Violations; reporting or updating on statuses of a letter you may have received
  • Rules and regulations of the Association
  • Maintenance issues in the amenity areas
  • Association operations including the roles and responsibilities of contractors providing services to the community (i.e. lifeguards, landscaper, etc.)
 
Lifestyle Director, Lauren Koops
210.557.4248
 
  • Community Events & Programs
  • Rentals of amenity center, pool, playgrounds, and other common spaces
  • New resident move-in information
  • Resident communications (email, text, social media, etc.)
  • Sponsorships, marketing, and advertising

I WANT TO MAKE CHANGES TO MY HOME, DO I NEED APPROVAL FROM THE HOA?

Yes - Additions, modifications, and changes to the exterior of your home and property require review and approval by the Architectural Reviewer prior to the work being done or addition being installed. Common projects include shed installation, changes in landscaping, fence replacement or extension, swimming pool installation, and patio or deck installation.
 
Major projects such as the installation of a patio or pool will require a deposit, while minor projects such as painting or landscaping will only require you to submit the application for approval, but no fee will be required. To learn more about Architectural Modifications please visit the "Architectural Modifications" page under the "Resources" tab on the navigation bar on the top of this page.
 

WHY DO I HAVE TO PAY ASSESSMENTS (HOA DUES?)

To accomplish the many tasks for which it is responsible, the association must have operating funds for daily maintenance, repairs and administration, as well as adequate replacement reserve funds for major repairs or replacements for common property. In order to obtain these funds, all members within your community are required to pay assessments to the association. The Board of Directors will establish assessment rates each year and adopt the annual budget for your community. The association will notify you of the amount and due date of your specific assessment. If you do not have any information regarding the assessments, please contact Heather Leyva, Steele Creek Community Manager, at hleyva@ccmcnet.com.
 
While we work hard to contain expenses, periodic increases in your assessment may occur to cover the rising costs of operations, and maintenance of your community.
 
Keeping in mind assessments are the primary source of income for community associations, we encourage all members to pay them in a timely manner. Members who do not pay their assessments on time may be subject to various monetary penalties and usage restrictions. While this may seem extreme, please remember your association can operate only if all members pay their assessments when due. This allows your association to properly administer and maintain your community.
 
Your Steele Creek Assessments are $1,200 annually ($300 billed quarterly on 1 January, 1 April, 1 July, and 1 October).
 
To pay your assessments, please visit the "Pay Assessments" page under the "Resources" tab on the navigation bar on top of this page.
 

HOW DO I PAY MY ASSESSMENTS?

There are multiple ways to pay your assessments. Please visit the "Pay Assessments" page under the "Resources" tab on the navigation bar on top of this page.
 

WHERE SHOULD I STORE TRASH AND RECYCLING BINS?

You can store your trash/recycling bins inside your garage or behind the fence on the side of your home.
Pro tip:  make sure it is not visible from any street, alley, or adjacent residence
(Development Area Declaration, Section 2.5)

HOW DO I ACCESS THE GYM, POOL, AND PLAYGROUND?

To access any limited amenity, you must use a key fob which you have to receive from the HOA office.  You have the option of doing everything necessary online, to include uploading your documents, watching a video, completing the required forms electronically, and receiving notification from the HOA office your key fob is ready, or coming into the HOA office during business hours with your closing documents and filling out paperwork in person. 
 
Please click the Resources tab above and then click the Amenity Onboarding & Access link to find out all the details on receiving your key fob.

HOW DO I GET MAILBOX KEYS?

To obtain your mailbox keys, you will need to bring your closing paperwork/proof of address to the post office located at the address below:
 
78259 725 FM 1103, Cibolo, TX 78108
 
Monday - Friday | 8 A.M. – 4:00 P.M.
Saturday           | 8 A.M. – 11 A.M.
Sunday             | Closed
 
 
Phone: 210.658.2631

WHAT ARE EXAMPLES OF REASONS FOR RECEIVING VIOLATIONS?

Owners have the duty to keep their Lot and all Improvements thereon in good condition and repair and in a well-maintained, safe, clean and attractive condition at all times. (Development Area Declaration, Section 2.10).  Twice a month, a compliance tour is done by Management.  Violation letters will be sent for not keeping your home and Lot to the standards set forth in the Steele Creek Development Area Declaration. This includes, but not limited to:
  • Lawn mowing & edging
  • Tree & shrub pruning
  • Watering
  • Keeping lawn & garden areas alive
  • Free of weeds
  • Leaving trash/recycle bins visible from the street
  • Leaving trash/materials visible from the street
  • Unapproved modifications

WHAT ARE THE RULES WITH OWNING A PORTABLE BASKETBALL GOAL?

They may be used in un-fenced yards and on private driveways in the Development Area during periods of active play, if the portable goals are removed from sight when not in use:
  • They must be maintained in good condition & repair
  • They may not be placed in any right-of-way
Basketball goals may not be permanently installed on a lot (Development Area Declaration, Section 2.24)

WHO DO I CALL IF I HAVE AN AFTER HOURS EMERGENCY?

For after hours emergencies, please call 1-800-274-3165.